How to Impress that Important Client
If you have a customer who spends quite a huge sum of money with you company, it is to your best interest to keep impress and keep them interested in your products and services. The reason is that they provide a lucrative amount of money for your business. All you want at this stage is to have a relationship that is flourishing and not dying.
You have by all means created the right impression with your client when they met you for the first time and started using your products and services. When they next come to visit, it is also important to keep them impressed with your brand always at the front of their minds. You can use the following ideas as an inspiration to keep your customers impressed.
Clean your Office Well
The last thing that you want is inviting your client to visit your office when it is in a mess. This is why it is crucial to have it cleaned by a professional cleaner before the visit of that important client. You should also ask your employees to tidy up their workstations and get rid of any mess scattered on their desks such as loose paperwork. You can also consider a new idea to improve your office’s look, like getting some new plants or installing framed pictures.
Have a Plan of Action
Importantly, you need to have a timetable of what you wish to do with your client during the day. For example, you may want to have a morning meeting, a lunch break and later a tour of the company or demonstrate a new product or service. Once the day is done, you can arrange to have a dinner with the to strengthen your social bonds with them.
Have them Picked and Dropped off at their Hotel
If your customer is from overseas, it is an act of kindness to arrange for their transportation to and from their hotel and your facility. To completely impress them, you can have an executive chauffeur to take them around. If the cost of hiring an executive transport worries you then you shouldn’t be since the cost is not as high as hiring the same service from a local taxi firm. It is a way of showing your clients that you are not afraid of treating them well and that you hold a lot of value to their business.
Do not be Late
It is improper to keep a client visiting you to wait around for the people that they supposed to meet. It is important that you observe punctuality when meeting both new people as well as existing clients.
It is good that you prepare in advance before they can visit. Make sure that you have all the necessary agenda items available prior the meeting.